Cancellation & Refund Policy

Thank you for choosing Zokofy Info Solutions ("Zokofy", "we", "us", "our"). This Cancellation & Refund Policy explains our practices for cancellations, refunds, payment reversals and dispute resolution related to the services we provide through zokofy.com.

1. Scope

This Policy applies to all paid services including website development, design, software development, digital marketing, branding, and other IT services provided by Zokofy. For product sales (if any) or specific contracts, additional terms in the project agreement may apply.

2. Order & Booking Confirmations

All projects and service bookings are confirmed only after receipt of the agreed advance payment or deposit, as stated in the proposal or invoice. Payment confirmation is required before work begins.

3. Cancellation by Client

If you (the client) choose to cancel a project or service, the following rules apply:

• Before work begins: If cancellation occurs before any substantive work has started, we will refund the amount paid minus any non-refundable fees (for example, third-party costs already incurred, domain registrations, plugin licenses). The deduction amount will be communicated in the invoice.
• After work has started: If cancellation occurs after work has commenced, refunds will be prorated based on work completed and non-recoverable costs. The prorated amount will be calculated fairly and transparently and provided in written form.
• Ongoing maintenance or retainer services: For monthly retainers or maintenance packages, cancellation requires a written notice as specified in the service agreement (typically 15–30 days). Any prepaid unused period may be refunded pro rata unless the contract specifies otherwise.

4. Cancellation by Zokofy

We reserve the right to suspend or cancel services in cases including but not limited to:

• Non-payment or repeated late payments
• Abusive, illegal, or fraudulent activities
• Client’s failure to provide required content or approvals within a reasonable time

If we cancel a project without cause, we will refund any unearned portion of the fees after deducting costs for work already completed and third-party expenses.

5. Refunds — General

Refunds are handled case-by-case and usually processed using the original payment method. Refund timelines depend on the payment provider and may take up to 7–14 business days to reflect in your account.

• All refunds are subject to verification and approval by our finance team.
• Payment gateway fees charged by third parties are generally non-refundable.
• Where applicable, refunds will exclude any third-party, non-refundable costs (e.g. domain registrations, premium plugin licenses).

6. Disputes & Chargebacks

We prefer to resolve disputes directly. If you feel a refund is due, please contact us first so we can investigate and resolve the issue quickly.

If you initiate a chargeback through your bank or payment provider, we will cooperate with the provider and provide necessary evidence. Unjustified chargebacks may be contested — if the chargeback is found in our favour, any reversed funds will be recovered and the client may be liable for chargeback fees.

7. Refund Process

1. Contact our support team at contact@zokofy.com or mailzokofy@gmail.com with your project details and reason for refund.
2. We will acknowledge receipt within 2 business days and request any supporting information.
3. Our team will review and propose a resolution; if a refund is approved, it will be processed to the original payment source.
4. Refund processing time depends on the payment gateway and bank systems (typically 7–14 business days).

8. Exceptions & Non-Refundable Items

The following are typically non-refundable:

• Fees for work already delivered and accepted by the client.
• Payments for third-party non-refundable purchases made on behalf of the client (domains, hosting, premium plugins/themes, stock media licenses).
• Payments for completed custom designs, development, or content once the deliverables have been handed over and accepted.

9. Prepaid & Subscription Services

For prepaid or subscription-based services, cancellation and refund rules are governed by the subscription terms. If you cancel a subscription, access may remain active until the prepaid period ends; refunds for remaining time are handled according to the subscription agreement.

10. Changes to This Policy

We may update this Cancellation & Refund Policy occasionally. Any changes will be posted on this page with a revised "Last Updated" date.

11. Contact Us

This Cancellation & Refund Policy is designed to be payment-gateway friendly. If your payment provider requires specific contractual language, tell us the provider name and we will update this document.