At Zokofy Info Solutions ("Zokofy", "we", "our"), we provide IT, digital marketing, website development, and software-related services. Since our services are delivered digitally, this Shipping & Delivery Policy explains how and when service deliverables are provided to clients.
1. Nature of Deliverables
We primarily deliver:
- Digital files (website source code, designs, reports, documents)
- Online services (website deployment, hosting setup, marketing campaigns)
- Credentials, access links, or configuration details
- Software or web application deliveries
No physical products are shipped unless explicitly stated in a contract.
2. Digital Delivery Timelines
Delivery timelines depend on the type of service purchased:
- Website Development: As per the project timeline shared with the client.
- Software Development: Delivered in phases (modules/sprints) based on agreement.
- Marketing Services: Activation and onboarding begin within 24–72 hours after payment and receiving necessary details.
- Design Files / Reports: Delivered through email or cloud drive within the agreed timeframe.
Timelines may vary depending on scope of work, client response times, and availability of required information.
3. Delivery Methods
We deliver digital services through any of the following channels:
- Email (e.g., contact@zokofy.com)
- Google Drive, Dropbox, or similar file-sharing platforms
- Live server deployment (for websites or apps)
- WhatsApp or other verified communication channels
- Client dashboards or portals (where applicable)
4. Client Responsibilities
To ensure smooth delivery, clients must:
- Provide accurate contact information (email, phone, etc.)
- Share required documents, content, or access credentials on time
- Check email and communication channels regularly during the project
5. Delayed Delivery
Delivery delays may occur due to:
- Incomplete or late submission of required information by the client
- Technical issues with hosting, servers, or third-party tools
- Changes in project scope or additional requested features
- Unforeseen events (e.g., system outages, natural disruptions)
We always communicate delays transparently and provide a revised delivery schedule.
6. No Physical Shipping
Zokofy does not ship any physical goods unless specifically mentioned in a written agreement. All standard services are digital-only.
7. Completion & Handover
A project is considered “delivered” once:
- The digital files have been emailed/shared;
- The website/app is deployed live;
- Final reports/campaigns are shared;
- Credentials or handover documents are submitted.
Clients are requested to acknowledge receipt of deliverables for record purposes.
8. Contact Us
If you have questions about delivery or need support:
Zokofy Info Solutions
Website: zokofy.com
Email: contact@zokofy.com / mailzokofy@gmail.com
Phone: +91 77973 55949