Refund Policy

1. Custom Software Development

Custom software is developed specifically for each client. Once work has started, refunds are not applicable for work already completed. If you wish to cancel a project before it begins, a full refund of the advance will be issued. If cancellation occurs after work has started, you will be charged for work completed up to the cancellation date.

2. Website Packages

For fixed-price website packages, if Zokofy fails to deliver the agreed package within the committed timeline and scope, a partial or full refund will be considered at our discretion. We do not offer refunds for completed and delivered work.

3. SEO & Digital Marketing Services

SEO and digital marketing services are billed monthly. You may cancel at any time with 15 days' written notice. No refund is provided for the current billing period after work has been executed for that month.

4. Hosting & Maintenance Plans

Monthly hosting and maintenance plans can be cancelled with 15 days' notice. No refund is provided for the current month. Annual plans may receive a pro-rata refund for unused months at our discretion.

5. How to Request a Refund

To request a refund, email us at info@zokofy.com with your project details and reason for the request. We will respond within 5 business days.

6. Disputes

If you are unhappy with our work, please contact us first. We are committed to resolving issues and will make reasonable efforts to correct any deficiencies in our agreed deliverables before a refund is considered.